This seminar will allow tourism business operators to learn about how to respond to earthquakes and floods and how to prepare for them on a daily basis from the experiences of accommodation business operators who have actually experienced disasters. We look forward to your participation!

Date and time

October 31, 2025 (Friday) 14:00-16:00

How to hold it

Online (After registering, you will receive an email with instructions on how to watch the seminar.)

Capacity

50 people (first come, first served)

Subject

Tourism businesses in Tokyo, such as accommodation, food and beverage, retail, and other tourism-related organizations

Participation fee

Free

Seminar program

1）Response and lessons learned from the Noto Peninsula earthquake: Kagaya Ryokan’s efforts in Wakura Onsen

When the Noto Peninsula earthquake struck on New Year’s Day in 2024, Kagaya quickly guided 400 guests to evacuation shelters and completed assistance in helping everyone return home the next day. We will talk about the situation at the time and the everyday preparations that were helpful.

Kagaya Manager, Mr. Norito Michishita

2）Responses and lessons learned from the Kumamoto earthquake and the flooding of the Kuma River: Initiatives at Hitoyoshi Ryokan

We will learn about specific responses and preparations to protect the safety of guests from earthquakes and floods, based on lessons learned at Hitoyoshi Ryokan, which experienced both the Kumamoto earthquake (2016) and the flooding of the Kuma River due to heavy rain (2020).

Ms. Satomi Horio, third-generation proprietress of Hitoyoshi Ryokan

3）Learning from disaster response cases: Actions and preparations for emergencies

Based on their experiences, the two speakers will explain what to do and how to prepare to ensure customer safety in an emergency, focusing on how to deal with foreign tourists.

Masato Takamatsu, Representative of the Tourism Resilience Institute

*In addition to the above, we will also introduce the Disaster Initial Response Manual, Tokyo Metropolitan Government Disaster Prevention App, Tokyo Metropolitan Government Disaster Prevention X, etc.

Application

Application form (link to external site)

Application deadline

Thursday, October 30, 2025

Disaster initial response manual publication site

Website

*Attached leaflet (PDF: 922KB)

Contact: (General business matters) Reception Environment Division, Tourism Department, Industrial and Labor Bureau Phone: 03-5000-7329 (Regarding seminar content, application procedures, etc.) Disaster Response Capability Improvement Seminar for Tourism Businesses Organizing Office (NTT Data Institute of Management Consulting, Inc.) Phone: 03-6261-4012